TEAM ORDERS FAQs
WHEN WILL WE GET OUR FIT KIT?
US FIT KITS
Ideally, on the first day of your requested two-week fit window. We have faced some minor delays due to covid and the operational capacity of some of our shipping partners. If your fit kit arrives after your requested and confirmed date, we will adjust your window to ensure you have a full two-weeks to fit your athletes.
DUE TO THE IMPACT OF COVID-19, SHIPPING CARRIERS ARE NOT ABLE TO GUARANTEE DELIVERY DATES AT THIS TIME.
International Fit Kits
Limited fit kits are available for European gyms. Please contact firstname.lastname@example.org with "European Fit Kit Request" in the email subject for assistance.
Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and fees is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
WHAT COMES INCLUDED IN A FIT KIT?
A complete size run of the requested style/s from youth 12 to adult 13-15 (depending on style), including half sizes.
HOW ARE NO LIMIT SHOES SUPPOSED TO FIT?
Cheerleading shoe sizes are not always comparable to regular street shoe sizing. We recommend using the No Limit Sizing Guide and measurement guides.
The No Limit Sizing Guide will take you through how to size each style of No Limit shoe and recommends different considerations for tumblers, bases and flyers.
Still got questions? Call our fit tip line at 973 616 4800 and we'll be happy to help.
**A NOTE ABOUT OUR CHEER SHOES**
Cheerleading shoes are designed for a closer fit than regular shoes. Your new shoes may feel tight, however they will soften and conform to your foot with use.
You may want to consider your/your athlete’s age, position, and level:
- Lower allstar levels, rec cheer, and gameday cheerleaders may want a slightly looser fit for comfort during extended wear.
- Competitive and allstar athletes tend to prefer an exact fit and will cycle out their shoes every season.
- Elite flyers may prefer a tighter fit for stability in the air.
- Elite all girl and coed bases may want a slightly looser fit to allow toes to spread for a stable platform.
We do not recommend leaving more than half a size for growth for younger athletes.
CAN I REQUEST MORE THAN ONE SHOE STYLE FIT KIT?
Yes! We have fit kits for all No Limit styles and can provide more than one style if required.
WILL IT LOOK LIKE MY CUSTOM SHOE?
If you have ordered custom V-ROs, you will be sent a basic black or white stock fit kit as your custom shoes are made to order. If you would like to add a gym-specific custom fit kit for you to keep in your gym for the future, we can add that to your order.
HOW DO I RETURN MY FIT KIT?
The day before your two-week fit window, a return label code will be emailed to you.
Check all fit shoes are in the box and take it to the designated shipping carrier. No need to tape the box or print shipping labels!
Simply show them your email, they'll scan the code, box it up, and send it back to us.
We do recommend keeping a receipt in case something goes awry during the return.
WHY AM I BEING ASKED FOR CREDIT CARD INFORMATION?
We gladly send out fit kits for free for all No Limit styles, however we don't always get them back complete or on time.
If we are unable to reach you for a fit kit return, or your fit kit is returned with items missing, a charge of $500 will be applied to your card.